Privacy Policy
Expadore Travel Services Private Limited
Email: info@expadore.com
Phone: +91-9650704470
Effective Date: 2026-03-01
Expadore Experiences (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (www.expadore.com), interact with our services, or communicate with us. It also outlines your rights and responsibilities concerning your data. We encourage you to read this policy carefully and review it periodically, as it may be updated from time to time to reflect changes in our practices or applicable laws.
1. Information We Collect
a) Personal Information
We may collect information that you provide voluntarily, including:
- Full name (first, middle, surname)
- Email address (primary and secondary)
- Contact numbers (mobile, landline, emergency contacts)
- Postal address (residential and billing)
- Date of birth and age
- Payment information (credit/debit card details, billing info, transaction history)
- Travel preferences (seat selection, meal preferences, preferred airlines, hotels)
- Passport and visa details (if required for bookings)
- Government-issued IDs (PAN, driver’s license, Aadhaar, or other ID proofs)
- Account login information for our website or app
b) Non-Personal Information
Automatically collected data may include:
- Browser type, version, and language
- IP address and approximate geolocation
- Device type and operating system
- Pages visited, time spent, and clickstream data
- Referral URLs, search queries, and exit pages
- Cookies, pixels, tags, and other tracking technologies
- Aggregated and anonymized data that cannot identify an individual
c) Information from Third Parties
We may also collect data from third-party sources, including:
- Travel partners (airlines, hotels, tour operators)
- Social media platforms if you interact via social logins
- Analytics and advertising providers
- Publicly available databases and directories
- Affiliate and marketing partners
2. How We Use Your Information
We use your data for purposes including, but not limited to:
- Processing travel bookings, payments, and confirmations
- Communicating updates, alerts, and changes to your travel plans
- Providing customer support, responding to inquiries, and resolving complaints
- Sending promotional offers, newsletters, and marketing communications (with your consent)
- Personalizing content and recommendations to improve your experience
- Conducting internal analytics, audits, and improving our services
- Complying with legal obligations, preventing fraud, and protecting our rights
- Enforcing terms and conditions and safeguarding system security
3. Data Storage, Security, and Retention
a) Storage
Your data is stored securely on servers located in India, protected with industry-standard security measures in compliance with applicable privacy regulations, including GDPR and India’s Data Protection laws.
b) Retention
We retain personal data only as long as necessary to fulfill service purposes, comply with legal obligations, or for legitimate business needs. Once no longer required, data is securely deleted or anonymized.
c) Security Measures
We implement multiple safeguards to protect your data, including:
- SSL encryption for all transmissions
- Secure servers with restricted physical access
- Access control and multi-factor authentication for internal systems
- Regular security audits, vulnerability scans, and penetration testing
- Staff training on data protection and privacy
- Immediate investigation and response to suspected breaches
d) Data Minimization
We limit collection and processing of personal data to what is necessary for service provision and legal compliance.
e) User Rights for Data Deletion
Users can request deletion of personal data by contacting info@expadore.com. Requests are handled in accordance with applicable laws.
4. Cookies and Tracking
We use cookies and similar technologies to:
- Understand user behavior and improve website functionality
- Personalize content and user experience
- Remember login and preference settings
- Serve relevant advertisements while complying with privacy regulations
Users can manage cookies via their browser settings. Disabling cookies may limit certain functionalities. By continuing to use our website without changing cookie settings, you consent to our use of cookies.
5. Sharing and Disclosure
We do not sell, rent, or trade personal information. We may share information with:
- Service Providers: Travel partners, payment processors, analytics providers, or marketing agencies bound by contractual obligations
- Legal Authorities: To comply with applicable laws, regulations, or legal requests
- Business Transfers: In the event of mergers, acquisitions, or asset sales, provided the successor maintains privacy protections
- Consent: Only with your explicit consent for other purposes
All third parties are required to maintain adequate data protection measures.
6. User Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct or update inaccuracies
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent for marketing communications
- Lodge complaints with applicable data protection authorities
All requests can be sent to info@expadore.com. Verification of identity may be requested before processing.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. Users should review third-party policies before providing personal information.
8. International Data Transfers
Your data may be transferred or processed outside your country. By using our services, you consent to international transfers with adequate legal safeguards in place.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If discovered, such data will be deleted promptly.
10. User Responsibility
Users are responsible for:
- Maintaining password confidentiality
- Using secure devices and networks
- Protecting their systems from malware or unauthorized access
Online data transmission is not completely risk-free; users act at their own risk.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted with the revised date. Continued use of our services indicates acceptance of the updated policy.
12. Contact Us
Customer Support / Level 1:
- Email: customer.exp@expadore.com
- Log in to your account at www.expadore.com/support → ‘Trips’ → ‘Contact Us’
Level 2 / Privacy & Data Protection Queries:
- Email: info@expadore.com
We respond promptly to inquiries and may request identity verification for security purposes.
